Reference

Terms and Conditions That Govern Your juan369 Account

These Terms and Conditions set out the rules that apply every time you access the juan369 lobby, fund your account wallet, or request a withdrawal through GCash, Maya, or InstaPay.

Account eligibility applies where local law permitsGCash, Maya, InstaPay coveredPhilippines players, English termsLast updated and in force on acceptance

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TERMS CONTACT

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you need to raise a dispute about your account, your wallet balance, or a transaction processed through GCash, Maya, or InstaPay, our support team is available to help. Reach out through the channel that works best for your device and situation — we aim to respond to every terms-related query with a direct, specific answer rather than a form reply.

What These Terms Cover and How They Apply

juan369 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

These Terms and Conditions form a binding agreement between you and juan369 for use of the platform where access is permitted under local law. They cover account registration and identity verification, the funding and withdrawal of your account wallet via GCash, Maya, and InstaPay, your conduct

1
while using the lobby, and the circumstances under which juan369 may suspend or close an account. Eligibility to use this platform depends on applicable local regulations and is available only where local law permits. You must ensure that using the platform is lawful in your jurisdiction
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before registering. We reserve the right to update these terms at any time; continued use after a change takes effect constitutes acceptance of the revised version. Material changes will be flagged inside your account notification panel before they come into force. Any funds held in your
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account wallet at the time of a suspension or closure will be handled in line with the withdrawal process described in the relevant section below. If you disagree with any part of these terms, you should stop using the platform and contact our support team to
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close your account and process any outstanding balance.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

Your account and the personal data tied to it are handled in line with the commitments stated in these Terms and Conditions. We use SSL encryption on every transaction — whether you are depositing through GCash or cashing out via InstaPay — and we do not share your account details with third parties outside the scope described in our Privacy Policy. You have the right to request a copy of the data we hold on your account, to request corrections, and to request account closure at any time through support.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a summary of stored data by contacting support with your registered account details.

Account Security

Each login session requires OTP verification to your registered mobile number. If you suspect unauthorised access, freeze your account immediately from the security settings page.

Cookie Use

We use session cookies to keep your lobby state and wallet context active. No cookies are shared with advertising networks outside of what is described in our Cookie Policy.

Right to Amend

You may request corrections to your registered name, contact number or linked e-wallet details through the account verification section. Some changes require supporting documents for security.

Common Questions About These Terms and Conditions

These are the questions we receive most often from players in the Philippines when reading through the Terms and Conditions. Each answer reflects the actual rules in force on this platform — not a generic summary.

They take effect the moment you complete registration and confirm acceptance on the sign-up screen. Any subsequent update takes effect on the date stated in your account notification panel.

We notify you of material changes through your account notification panel before they come into force. Continued use of the platform after the effective date means you accept the updated version.

Any verified balance in your account wallet at the time of suspension is processed through the standard withdrawal flow. Contact support via live chat with your account details to initiate the request.

Submit a dispute through live chat or email, including the transaction reference number, the amount, and the payment method used — GCash, Maya, or InstaPay. We review and respond with a specific answer.

The same terms apply to all eligible accounts, whether you are in Manila or Baguio. However, overall access to the platform depends on local law and is available only where permitted for eligible players.

Go to account settings and use the data request or closure option, or contact support directly. For closure, any remaining wallet balance is settled through your linked InstaPay or GCash account first.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your juan369 Account

How to Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Data Retention

Account Security

Cookie Use

Right to Amend

Common Questions About These Terms and Conditions

01 When do these Terms and Conditions take effect for my account?

02 Can juan369 change the terms without telling me first?

03 What happens to my GCash or Maya wallet balance if my account is suspended?

04 How do I dispute a transaction covered under these terms?

05 Do these terms apply differently depending on where in the Philippines I am?

06 How do I request a copy of my account data or ask for account closure?

Terms & Conditions

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