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How juan369 Handles Your Personal Information

This Privacy Policy tells you exactly what personal data juan369 collects when you open an account, deposit via GCash, Maya or InstaPay, and use the lobby — and how we keep that data secure.

Account data we collectGCash, Maya, InstaPay payment dataYour rights to access and deleteHow we store and protect your infoWho to contact about your data
juan369 How juan369 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption on every page of the lobby and across all account and payment flows, including GCash and Maya transaction screens. Account passwords are stored in hashed form — we cannot read your password, only reset it through your registered mobile number via OTP. We review data retention periods regularly and remove records that no longer serve an active account purpose, in line with applicable local law.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No cookies are shared with advertisers or third-party data brokers.

Payment Data Security

GCash, Maya and InstaPay transaction details are encrypted in transit and at rest. We never store your full e-wallet PIN or bank login credentials on our servers.

Account Retention

Active account data is kept for as long as your account remains open. If you close your account, we retain only the records required by applicable law, then delete the rest.

Data Access Requests

You can request a full copy of the personal data we hold. We verify your identity via OTP to your registered number before releasing any data summary to you.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to update stored information, or need to request deletion of your account records, our support team handles privacy requests directly. Reach out through live chat in the lobby, send an email to our support address, or use the in-app help form on your mobile account page. We aim to acknowledge privacy requests within one business day and resolve them as quickly as the verification process allows.

Team online

Live Chat

Start a chat directly inside the lobby from your account dashboard. A support agent will verify your identity before accessing or discussing any account data.

Email Support

Send your privacy request or data-correction query to our support email. Include your registered mobile number so we can match your account record quickly.

In-App Help Form

On mobile, open your account wallet page and tap Help to submit a privacy request. The form routes directly to the team that handles data queries.

Frequently Asked Questions About Your Privacy

These are the questions we actually get from account holders about how their data is handled on juan369 — covering payment records, cookies, data deletion and how to reach us when something needs to change.

We collect your name, email, mobile number and any payment details you register — such as your GCash or Maya wallet number. We also log device type and IP address for security purposes.

We store only the wallet number or account reference you register for deposits and withdrawals. We never store your GCash PIN, Maya app password, or InstaPay login credentials.

Yes. Contact support via live chat or email with your request. We will verify your identity first, then remove data that is not required to be kept under applicable local law.

We keep only the transaction and identity records required by local law after account closure. All other personal data is deleted once the legally required retention period ends.

We do not sell your personal information. Data is shared only with payment processors like GCash, Maya and InstaPay to complete transactions, and with verification services where local law requires it.

Open your account wallet page, go to account settings, and submit a change request. Support will send an OTP to your current registered number to verify the update before applying it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.